The items are made to order, and as such cannot be exchanged or returned for a refund. Refund are not possible under most circumstances.
In the rare situation where an order for these items arrives defective, we’ll arrange for a replacement to be made and shipped to you. If a replacement is not possible, we may arrange for a refund.
Exchanges may be necessary for a number of different reasons.
If it is a mailing issue where it got lost in transit just let us know and we will send out a replacement. If the tracking shows delivered or Return To Sender we can only offer a replacement order to an alternative address because we incur the cost.
If it is a sizing issue we will offer one time free size replacement 1 size smaller or bigger than the original size on the order.
We do not offer size exchanges on baby onesies and all over print orders.
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what you received for quality control purposes and we can offer a refund or replacement
If it is any issue where you just doesn’t like the product we do not offer replacements or refunds since we do print on demand for custom products.
We never need anything sent back to us we just need a picture for QC purposes. US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.
What we need to make a replacement order:
- Please provide your name and email.
- Please provide the order number
- Please provide picture of wrong/ damaged item.
- Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this we will print a replacement product and send it right out!