Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I place an order on your website?

1, Add To Cart — Choose an item on our store and add the item to your shopping cart
2, Checkout — Please provide full and correct address on the checkout page
3, Choose shipping methods
4, Choose paying methods
6, Confirm your order information page — Please confirm your order information in this page
7, Paying your order and complete the order

Which payment methods are accepted in the Online Shop?

We ACCEPT PAYPAL as our payment method and for Payment Credit Card, we accept the following via PayPal:-
– Visa
– Master Card
– American Express
– Discover

How long will delivery take?

SHIP FROM USA

We take about 2-7 business days to create products Then you should add shipping times on top of that. Speed and price depends on product type and destination.

You willreceive notification and tracking information when the order has shipped.

Delivery times are as follows:

SHIP FROM US
United States 3- 5 business days
Rest ofworld 10-20 business days

SHIP FROM UK
United States: 4-8 business days
United Kingdom 1- 3 business days
Europe 3-15 business days
Rest ofworld 10-20 business days

How do I know when my merchandise has been shipped ?

Once your order is shipped, you should received an email notification from us.You also can check your order status via this link:
http://btsfansmerch.com/order-tracking/
Also, you can always Email our customer support team if you need further assistance or have any additional questions.
How can I check my order history?

You can checks your order history via this link: http://btsfansmerch.com/my-account/order.

Send us an email